When will I receive my order?
Item will be dispatched from Singapore by using Singapore Post postal service within 1-2 working days upon receipt of payment. Item will be sent via Normal Airmail. No tracking number will be provided. The following are the estimated delivery time (in terms of working days) to different destination countries, United States: 6-12 working days, Canada: 6-13 working days, United Kingdom: 4-10 working days, Germany: 5-11 working days, France: 5-13 working days, Australia: 4-8 working days, Other destinations: 6-14 working days. Please refer to the "Shipping and Handling" section on http://lelong-auction.ecrater.com/terms.php for more details.
What are your accepted payment methods?
We accept payment to our PayPal account only. Payment by all major credit cards are accepted through PayPal. Please refer to the "Payment" section on http://lelong-auction.ecrater.com/terms.php for more details.
What is your warranty and return policy?
All items are covered under 30-day 1-to-1 exchange limited warranty against manufacturing defects. Please refer to the "Warranty and Return Policy" section on http://lelong-auction.ecrater.com/terms.php for more details.
Will I be notified of the dispatched status of my order?
Yes, we will notify you of the dispatched status of your order. After we receive your payment from PayPal, we will send you an email indicating the date your order will be dispatched. (*note: your order will be dispatched within 1-2 working days upon receipt of your payment.)
Do I need to leave feedback for my purchase?
It is optional to leave feedback for your purchase. If you could us leave us a positive feedback, we would be greatly appreciated. If there is any problem about the shipment or item, please contact us to resolve the problem before leaving feedback. We will try our best to resolve the problem for you.